If you’ve never worked with a design firm before, don’t worry. Our procedures are straightforward and flexible enough to make the process easy no matter what your background.
It’s important to remember that we offer a true design service, in contrast to the limited email-only design-by-numbers services offered by many web-based companies. Whereas these other services may offer only initial concepts and then amendments to these (but no new ideas if you don’t like the first ones), we will always be as accommodating as possible to meet your requirements. To us a satisfied client is only good business sense.
Design Brief
Whatever the nature of your project, it’s vital that we understand your business and requirements before we begin. We need to know where you are now, and where you want to be.
Briefing is usually completed following initial discussions about your requirements and, where appropriate, the completion of a short questionnaire. We’ll also arrange to collect any materials that you feel are appropriate and carry out research as required. Once we have your instructions and all relevant information our designers will commence work on the first drafts.
First Drafts
The number of initial drafts we provide will depend on the nature of the project. For example, logo or branding projects will always feature at least six different concepts in the first set, whilst a brochure may require a front-cover and content-page to establish a suitable look-and-feel.
When placing your order we will provide you with an estimated time to produce the initial drafts and for the overall project. We aim to provide materials for review as fast as possible whilst maintaining the quality of the work; our clients don’t pay us for second-best.
Development
We ask that you respond to our drafts with your thoughts and comments. Although we’ll be handling the creativity, it’s important to us to have your input as early and then as frequently as possible throughout the project. This allows us to understand your preferences to a greater degree at each stage and ensures our work quickly meets with approval.
This process of trial-and-improvement repeats as required until the project is concluded, which occurs only on your approval of the final design.
The most important part of our service is our unlimited design policy, which means that whilst your project stays within the original specification you will be entitled to as many drafts and revisions as required to produce artwork to your satisfaction at no extra cost.
Completion
We will provide your artwork in a full range of industry-standard file-types. Depending on the nature of your project we may provide supplemental details such as colours and fonts for your future reference. In the case of logo design projects you will receive all rights associated with the final design. Other projects are normally subject to an unlimited usage license, depending on the source of the content etc.
On conclusion of an initial project we are always ready to discuss your ongoing requirements and offer our further assistance where appropriate.
Whilst the following process is suitable for the majority of clients and project types, we appreciate that there will always be those that require a different approach, and we’re always just a phone-call away for any such requirements.